Refund Policy

hank you for shopping with AU Store.
We want you to love your purchase! If you’re not completely satisfied, please review our refund and return policy below.

🔁 1. Eligibility for Returns

We accept returns or exchanges only if:

  • You received a defective, damaged, or wrong product.

  • You contact us within 3 days of delivery.

  • The item is unused, undamaged, and in its original packaging.

  • You provide a proof of purchase (order number or invoice).

⛔ We do not accept returns for:

  • Change of mind

  • Opened or used products

  • Items damaged due to customer mishandling

📦 2. How to Request a Return

To initiate a return:

  1. Contact our support team at support@austore.pk within 3 days of receiving your order.

  2. Include your order number, reason for return, and photos of the product.

  3. Our team will verify your request and provide instructions for pickup or return shipping.

💰 3. Refund Process

  • Once your return is received and inspected, we’ll notify you by email or WhatsApp.

  • If approved, your refund will be processed within 5–7 working days.

  • Refunds are made via the original payment method (e.g., JazzCash, EasyPaisa, or Bank Transfer).

  • Cash on Delivery orders are refunded through bank transfer or wallet payment.

⚙️ 4. Exchange Policy

  • If you prefer an exchange instead of a refund, we’ll replace your item (subject to stock availability).

  • You may need to pay delivery charges for the exchange shipment.

🚚 5. Shipping Costs

  • Return shipping costs are covered by AU Store only if the product was defective or wrong.

  • In all other cases, the customer bears the return shipping cost.

📞 6. Contact Us

If you have any questions or concerns about our Refund Policy, feel free to reach out:
📧 support@austore.pk
📞 +92-300-0000000

✅ 7. Important Note

AU Store reserves the right to refuse refunds that do not meet the conditions listed above.
We aim to handle all return and refund requests fairly and transparently.